Booking · Pag-book
How do I book?
Sign in, pick your package, date, and venue, then submit. The owner will review it.
Mag-sign in, piliin ang package, petsa, at venue, tapos i-submit. Susuriin ito ng owner.
How far ahead should I book?
At least 3 days before your event. We only take 3 bookings a day, so book early!
Mag-book ng hindi bababa sa 3 araw bago ang event. 3 booking lang ang tinatanggap namin kada araw, kaya mas maaga, mas mabuti!
How many guests can I book for?
50 to 500 guests.
50 hanggang 500 na bisita.
What time can my event be?
Anytime between 7:00 AM and 9:00 PM.
Kahit anong oras mula 7:00 AM hanggang 9:00 PM.
Is my booking final once I submit it?
Not yet. It's final once the owner confirms it and you've paid the reservation fee.
Hindi pa. Final na ito kapag kinumpirma ng owner at nabayaran mo na ang reservation fee.
Payment · Pagbabayad
How much is the reservation fee?
₱2,000. Pay it within 24 hours, or we'll cancel the booking. It's part of your total bill.
₱2,000. Bayaran ito sa loob ng 24 oras, kung hindi, makakansela ang booking. Bahagi ito ng kabuuan mong babayaran.
How do I pay?
GCash or cash. For GCash, upload your screenshot and the owner will check it.
GCash o cash. Kung GCash, i-upload ang screenshot at titingnan ito ng owner.
When do I pay the rest?
Half of the balance at least 3 days before the event, and the rest on the event day.
Kalahati ng balanse nang hindi bababa sa 3 araw bago ang event, at ang natitira sa mismong araw ng event.
My event is only a few days away. What do I pay?
If it's 3 days or less away, pay the full amount within 24 hours after we confirm.
Kung 3 araw o mas kaunti na lang, bayaran ang buong halaga sa loob ng 24 oras pagkatapos naming mag-confirm.
When do I get my official receipt?
Once you're fully paid.
Kapag fully paid ka na.
Changes and Cancellation · Pagbabago at Pagkansela
Can I change my booking?
Yes! Send a change request from your booking. The owner will approve or decline it.
Oo! Magpadala ng change request sa booking mo. Ang owner ang mag-aapprove o hindi.
Is there a limit to changes?
Package, guests, and extra staff: once only, up to 7 days before the event. Everything else: as often as you like, up to 3 days before.
Package, bisita, at extra staff: isang beses lang, hanggang 7 araw bago ang event. Ang iba: kahit ilang beses, hanggang 3 araw bago ang event.
Can I cancel and get a refund?
Yes. Cancel from your booking and enter your GCash name and number. Cancel 15+ days before and get a full refund of your half and remaining payments. 7 to 14 days before gets 50%. Less than 7 days gets no refund.
Oo. Mag-cancel sa booking at ilagay ang pangalan at number ng GCash mo. 15+ araw bago: buong refund ng half at remaining payments. 7 hanggang 14 araw bago: 50%. Mas kaunti sa 7 araw: walang refund.
Is the reservation fee refundable?
No, unless we're the ones who cancel.
Hindi, maliban kung kami ang nag-cancel.
Account
Why did the system lock?
For your safety. It locks after 5 minutes of no activity. Just enter your password to continue.
Para sa seguridad mo. Nagla-lock ito pagkatapos ng 5 minutong walang galaw. Ilagay lang ang password para magpatuloy.
I forgot my password. What do I do?
Tap "Forgot password" on the sign-in page. We'll email you an OTP that works for 3 minutes.
Pindutin ang "Forgot password" sa sign-in page. Magpapadala kami ng OTP sa email mo na may bisa ng 3 minuto.
Contact · Makipag-ugnayan
How can I reach the owner?
Email info@melodyscatering.com or visit Penaranda, Nueva Ecija.
Mag-email sa info@melodyscatering.com o pumunta sa Penaranda, Nueva Ecija.
Still have questions? / May tanong pa? Contact us: info@melodyscatering.com · Penaranda, Nueva Ecija